“AdvanceClaim™ is user friendly. There are only two billing screens, which makes billing each claim quick. Sending claims electronically is as simple as a push of a button; all payers can be sent together and some of our payments are received within five days of sending the claims! EOBs are automatically uploaded into AdvanceClaim™. Posting payments using this feature is accurate, and because the system does most of it, there is less room for human error. This is the first Web-based program we have used and the automatic updates processed during the night hours eliminate down time with my staff.

For those patients whose insurance was not available at the time of call-intake, we have seen roughly 30-40% return of valid insurance through the IE system. The system is easy to use. Once the basic demographic information is available, a single click and date selection returns the results. The fact that this is integrated directly into our billing software is a true advantage over having to switch system interfaces or wade through phone system menus.

The crew SMS notifications and the color changes for units that remain on scene too long are great visual indicators. We have been able to adjust our staffing and truck times accordingly. This has increased our use of peak trucks and decreased our idle times. I have emailed our primary contact often and they always route the questions to the right people right away. The MedaPoint team works hard to meet our requests.